BTI Policies & Procedures

Academic & Operational Guidelines

BTI is committed to maintaining a structured, transparent, and learner-centered environment. The following policies and procedures are in place to ensure quality education, safety, and organizational integrity.

1. Admission Policy

  • Clear eligibility criteria based on program requirements
  • Fair and non-discriminatory selection process
  • Required documents: valid ID, educational certificates, application form

2. Attendance & Punctuality

  • Minimum 80% attendance required to complete most courses
  • Late arrivals (15+ minutes) may be marked absent
  • Absence must be justified with valid documentation (medical, legal, etc.)

3. Assessment & Certification

  • Continuous evaluation through assignments, quizzes, and practicals
  • Final assessment or project required in most programs
  • Certificates are issued only upon successful completion of all requirements

4. Code of Conduct

  • Respectful behavior towards staff, trainers, and peers is mandatory
  • Zero tolerance for harassment, discrimination, or academic dishonesty
  • Dress code and professional behavior expected during in-person sessions

5. Fees & Refunds

  • All fees must be paid before the start of the course
  • Refunds are subject to BTI’s refund policy, based on withdrawal timing
  • No refunds for absences or missed sessions without valid justification

6. Complaint & Feedback Mechanism

  • Learners may submit feedback through forms or the student portal
  • Complaints are handled confidentially and resolved within 5 working days
  • Appeals regarding grades or disciplinary actions must be submitted in writing

7. Health & Safety Protocols

  • Compliance with UAE regulations and internal safety standards
  • Emergency procedures and first aid available at all centers
  • Learners must follow hygiene, safety, and security protocols

8. Digital Learning & IT Policy

  • Online classes must be attended using official BTI platforms
  • Recording of sessions is prohibited without prior consent
  • Respectful online behavior is expected in all virtual learning environments

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